DELIVERY INFORMATION

• Deliveries will be made by selected courier, Monday to Saturday, excluding Sundays and bank holidays at a flat rate of £5.99 per order to the Mainland UK, £14.00 for European and Worldwide countries.
• Delivery charges for orders  are inclusive of VAT and include all costs related to the shipping of order to the requested address.

What if I am not at home when they deliver?

We recommend you use an address where there will be someone to receive the delivery. For many people, this will be a work address which you may specify during the checkout process.
However, if you are out, the normal procedure is for the delivery service to leave a “Sorry We Missed You” card. The card explains why your parcel couldn’t be delivered and shows how you can collect your item or arrange a redelivery.
Sorry we cannot accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, with a neighbour) we cannot accept responsibility, if you fail to receive your parcel.

Normally orders will be processed and sent to you within 15-25 working days once received from the manufacturer, at which point we will send you confirmation that your order has been despatched and a tracking code so that you can see the progress of your parcel